Divo Support and FAQs
Warranty
IXOS® provides Limited Warranty against defects in material or manufacturing. This warranty lasts one year from the date of purchase. Defects that have resulted from improper or unreasonable use or caused by an accident, servicing, excess moisture, improper packaging, lightning strikes, power surges or unauthorised tampering, alteration or modification are not covered.
Product Registration
Thank you for purchasing a IXOS® product — we hope you'll enjoy it! Please take a few minutes to register your product by clicking here.
Benefits of Registration
- Your Safety - allows us to contact you with important product notifications
- Confirmation of Ownership - provides a record in case of product loss or theft
- Improved Product Development - helps us continue to design products that meet your needs
User Manual
divo faqs
The remote control handset does not change functions
1. Ensure that the sender bulb on the front edge of the remote control is pointing towards the docking station.
2. Objects positioned between the handset and the docking station may mask the control signal
3. Try operating the remote close to the docking station. If the functions now work, it is likely that the battery in the handset needs to be replaced.
Display on/off function
The dock display will initially show ‘IXOS’ while the Divo system is powering up. If preferred, the display may be switched off while the Divo is playing. Use the ‘light bulb’ button on the remote control handset.
Will my iPod ™ fit in the docking station?
Divo is supplied with a selection of docking adaptors to fit the most popular models of iPod™ player. Your iPod™ will have been supplied with a standard docking adaptor which can also be used (excludes shuffle and other models not compatible with iPod’s 30-pin interface).
There is no sound or poor sound quality
1. Ensure that all cables are fully inserted in their corresponding input/output sockets.
2. Where applicable, ensure that the iPod™ is firmly connected on to the connector of the docking station.
3. Check that you have selected the music source (iPod™, AUX or PHONO) correctly.
4. Check the music source is playing. Many MP3 players pause playback whenever a connection is interrupted.
5. Check your music player’s volume level setting.
6. If your MP3 player has built-in tone controls or audio equaliser, set these to flat.
7. If you hear distortion from the subwoofer, reduce the SUB level immediately.
Do I use AUX or PHONO inputs to connect my audio player?
The AUX input in the docking station is intended for temporary connection of portable music players using their headphone output. The PHONO inputs are for more permanent connection of TV’s, CD or DVD players, or the audio output from a satellite receiver or video recorder.
